This article is part of our monthly “CSM of the Month” feature, in which an SLI Systems Customer Success Manager discusses a current client example. One of the more interesting projects I’ve been involved in recently is with Analysys Mason, a research and consulting firm who provide detailed articles to their global client base on […]
Changing to a new eCommerce platform is a huge investment, not only in dollars, but time spent integrating your site and training your team on the new features and functions. When you’ve just spent so much time and money upgrading to a new platform, it’s easy to see how adding site search would seem like […]
When you are looking for a vacation rental, there are certain specifications that you need or want. Location, the number of rooms, price and amenities are all ways that people describe what they want. My goal when I worked with VacationRentalPros.com was to take their immense wealth of data for each rental listing and make […]
For many, the process of shopping is social. While social media and online shopping continue to evolve, the essential act of gathering information or sharing our experiences with others is deeply embedded in our shopping behavior. Whether we’re telling our friends about how we like the new car we just bought, getting a recommendation on […]
In “brick and mortar” stores, we rely on product design and packaging, product placement such as shelf locations or end caps, and discount signs to help draw shoppers’ eyes to special deals or items we want them to see. In online shopping, we use different techniques and features to create an equivalent merchandising experience that […]
As 2012 comes to a close, we’ve seen an increase in adoption of new features and general trends among online retailers, including growth in the development of mobile sites, improved merchandising, augmented site search functionality like Auto Complete and Rich Auto Complete, and deeper integration with social media pages. We also saw innovative customer-driven features, […]
I knew working with Lakeshore Learning would be interesting because we were supplying them with our full suite of products – Learning Search, Learning Navigation, Rich Auto Complete and Site Champion, and it all needed to be done before the holiday rush. Luckily, I was working with Sam Sarullo, their VP of eCommerce who is […]
With the way technology has hastened globalization, it’s less easy to qualify languages other than English as “foreign.” It’s easy for us in English-speaking parts of the world to forget that English is not the dominant language – it’s actually the third most popular language spoken globally, behind Mandarin and Spanish. We work with eCommerce […]
When I worked with HealthPost on their Japanese-language site, it was a truly new and educational adventure. SLI Systems’ clients have websites in numerous countries and languages, but this was my first experience integrating a site with Japanese characters in addition to an English alphabet. HealthPost is a New Zealand-based natural health and beauty website that […]
One factor to consider when building a brilliant site search is how stock levels should impact the search. A great search should deliver a product that the searcher wants to buy and that the retailer wants to sell. But what if that product is out of stock or low in stock? There’s not a simple […]