Interview with Alan Lim from Purely Gadgets

Yesterday we released an interview with Alan Lim from Purely Gadgets on the ecommerce podcast. Alan is one of our UK based customers and is our first non US guest on this podcast. Alan is from Singapore, has an office in London and one in Hong Kong (from where he sources a lot of their product […]

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Cyber Monday bigger than Black Friday online.

I was just looking at the data from our search logs and noticed that we served 20% more queries on behalf of our customers on Cyber Monday than we did on Black Friday. To be clear these are search and navigation queries – primarily on ecommerce sites. Black Friday is the biggest retail day for bricks […]

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Interview with Aaron Magness from Zappos

We have just released this interview on the ecommerce podcast with Aaron Magness, the Business Development Manager from Zappos. Aaron talks about the approach Zappos takes to customer service and it particularly resonated with me. One of the ways that Zappos ensures that every employee is focused on customer service is by insisting that everyone […]

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Interview with Brian Walker from Forrester Research

We’ve just posted the next episode of the ecommerce podcast: an interview with Brian walker from Forrester Research. Brian describes the services that Forrester supplies to the online retailers and some of the trends that he is seeing. Online retail is still growing and in this economic situation is one of the few bright lights […]

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SLI is in a strong position

Well known venture capital firm Sequoia Capital made a now famous presentation to their portfolio companies titled “RIP: The Good Times”,  warning these companies about the seriousness of the economic crisis and the need for them to become cash flow positive before they need more capital. This has been widely circulated and cited and now potential […]

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What impact is the economy having on on-line retailers?

This is a question that we are very interested in here at SLI. Most of our customers are retailers. Through our services we are talking to these people every day. Our relationship with them feels more like it is more than just a business relationship. Their passion infects us and we really want them to […]

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Omniture to buy Mercado

Omniture announced yesterday that they are going to acquire certain assets in our competitor Mercado. The deal needs the approval of the Israeli government and that may not happen until the end of the year. In the meantime Mercado’s customers are in limbo from a support point of view. Most of the technical staff in […]

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Jelly Belly

Today we announced that Jelly Belly are using SLI’s Learning search and Site Champion. We’ve also released an interview with Jason Marrone, Jelly Belly’s e-commerce marketing manager. The interview was fun and informative. It made me hungry talking about all their candy. It was really interesting to hear about one of their most successful promotions that […]

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What does the future hold…

Have you read the news today? If you have, you couldn’t ignore the many stories related to the current economic conditions and questions about what it means for business. According to a recent story by Kevin Ryan at Search Engine Watch, everyone wants to know what the economic meltdown means for advertising and marketing dollars, […]

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