At Inaugural SLI Connect AU, Retailers Discover How to Stay Competitive

Our inaugural SLI Connect AU is a wrap! I would like to thank all of our engaging speakers and thoughtful attendees for making our first SLI Connect in Australia a great success. Speakers included SLI customers Bras N Things and Appliances Online along with industry leaders from Testivate, ChannelAdvisor, SKUVantage, Harris Farm and ShopBot. We […]

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For SEO, Check Off Mobile-Optimized Site Search (By Apr 21!)

Now that more than half of all time spent shopping online is done via mobile devices, mobile commerce is growing three times faster than overall e-commerce. In its “Spotlight on Modern Retail 2015,” NRF found that during the first three quarters of 2014, retailers reported their mobile sales grew a whopping 87 percent! To meet […]

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At SLI Connect, Retailers Imagine an Omnichannel Future

SLI Connect is sparking exciting e-commerce discussions on both sides of the globe this month. Earlier in March, we had our most successful SLI Connect UK yet. With an unprecedented 200 attendees from 150+ leading retailers such as Harrods, Harvey Nichols, Tesco, Jigsaw London, Warehouse, Chemist Direct and Paul Smith, we could not have asked […]

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Five Site Features that “Speed Shoppers” Love

50+ years ago, futurists predicted that advances in technology would provide a life of ease. Instead, we use today’s technology to do more, faster – even with shopping. As an increasing number of online shoppers want to find, buy and get on with life as quickly as possible, here are five must-have features for e-commerce […]

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Site Search Isn’t Sexy, It Scores Sales

There’s no question. Site search isn’t sexy, but it doesn’t have to be, because the revenue it drives speaks for itself. Internet Retailer Senior Editor Thad Reuter said it best in his February article, Reading Shoppers’ Minds: “Site search receives little in the way of celebrity-level attention in e-commerce… But with retailers typically reporting two […]

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Time to Take E-commerce Personally

At the beginning of each year, many people ask me what trends to expect in e-commerce technology for the year ahead. For 2015, I see vast opportunities for increased personalization in the online shopping experience. Most retailers do a poor job of personalization because they don’t know enough information about their customers, or because the […]

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Winning Businesses Embrace Customer Success Management Model

The customer is key — particularly in today’s social commerce environment. Faced with tough economic conditions, increased competition, and more informed and demanding customers, businesses must provide a superior customer experience. According to a Dimensional Research survey, 95% of respondents who have had a negative experience told someone about it or socialised it. Alternatively, 87% […]

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Time to Rethink Holiday Promotions Timing

When it comes to holiday shopping, peak shopping days and times are experiencing a dramatic shift that could impact the timing of critical promotions. Consumers are shopping on days that were previously considered taboo for this type of activity, such as Thanksgiving Day and Christmas Day. It’s time for retailers to take note to ensure […]

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