CSM of the Month: Mark Lawson on Analysys Mason

This article is part of our monthly “CSM of the Month” feature, in which an SLI Systems Customer Success Manager discusses a current client example. One of the more interesting projects I’ve been involved in recently is with Analysys Mason, a research and consulting firm who provide detailed articles to their global client base on […]

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5 Big Mistakes to Avoid in Mobile eCommerce

Guest blog post by Sasha Butkovich from Ecommerce Outtakes eCommerce is going mobile in a big way, and many studies show the trend in mobile shopping just keeps rising. In the past two years alone, the percentage of eCommerce sales on mobile devices rose from 2% to 8% in the U.S., according to research from comScore, […]

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Advice for eCommerce Success, Live from IRCE

We may be halfway through the last day of the exhibit hall at the World’s Largest eCommerce Event, but there’s a lot yet to see and learn today for those at IRCE 2013, the Internet Retailer Conference and Exhibition in Chicago. Here are some of the highlights so far, and a couple opportunities still coming […]

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Find Your Way Out of Any Paper Jam with This Online Store

This is third in a series of success stories on eCommerce sites that are growing their business with advanced site search. Also in this series, read about Party Supplies Delivered and Vermont Teddy Bear, and see live presentations of these stories at the SLI Theater at IRCE June 3-6. Jam Paper & Envelope, a top […]

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A/B Testing and Why You Should Do It

A/B testing is one of the most important things you should be doing for your eCommerce site. In eCommerce, your site’s layout, design and feature set are a crucial part of the product – not just the physical products you sell. Yet many businesses don’t place high importance on testing. Without it, you’re essentially displaying […]

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The Do’s and Don’ts of Cross-sale and Up-sale

Guest blog post by Sasha Butkovich from Ecommerce Outtakes Though online retail trends continually change, there are some tried-and-true rules for successful cross-selling and up-selling. Don’t: Waste white space Product pages are the perfect section of the site to suggest other items to shoppers. Of course you don’t want to clutter the page, but leaving […]

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Technical Ability Matters – Don’t Overlook Advanced Site Search

Changing to a new eCommerce platform is a huge investment, not only in dollars, but time spent integrating your site and training your team on the new features and functions. When you’ve just spent so much time and money upgrading to a new platform, it’s easy to see how adding site search would seem like […]

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CSM of the Month – John Michael Santora on Vacation Rental Pros

When you are looking for a vacation rental, there are certain specifications that you need or want. Location, the number of rooms, price and amenities are all ways that people describe what they want. My goal when I worked with VacationRentalPros.com was to take their immense wealth of data for each rental listing and make […]

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