This month, I’d like to fill you in on a little known eCommerce industry secret: More and more online retailers are using their site search solutions to improve the efficiencies of their call centers. Why spend thousands of dollars and hours to integrate, update, maintain, and train employees on additional call center software when site […]
King Arthur Flour is an excellent example of an eCommerce website that has taken its community and content to the next level. Not only does the website have tools and materials for bakers, they have a thriving community of pastry enthusiasts who share and discuss the best baking recipes and articles. So I was very […]
We talk a lot in this blog about ways to get more business value from site search. Today, I’d like to talk about the importance of navigation, and more specifically the navigation pages in delivering a similar experience than the search results pages, to insure a consistent user-friendly experience, better engage visitors, and ultimately increase […]
I’ve been building site search for a lot of our clients’ mobile sites in the past few months. But a question I often get is: should we go for a Mobile App. or a Mobile Site? So I thought I would write my thoughts on the topic down in a blog post. There are many […]
I worked closely with MonsterCable.com to implement their latest site search, and it was great working with them. Personally, I enjoy playing with electronics and have brought some of their headphones and home theater products, so when I learned that they were a client I quickly raised my hand and volunteered to work on their […]
I recently implemented our search solution on a customer site called Thompson & Morgan, and wanted to let you know about it. It was a pleasure working on their site, and I learned a lot about plants and seeds. I implemented some cool features, and Thompson & Morgan is already seeing the benefits, as we […]
Discussions about how site search helps businesses add to the bottom line, and SLI systems itself, have been hitting the news lately. So, I thought I’d round the recent ones up for you, in case you’ve missed any. These articles are a good read, as they present lots of useful tips and information about how […]
Since visitors who use site search convert at a higher rate and spend more than those who don’t, it’s no surprise that retailers are inventing new ways to drive their visitors to search. Our friends at Jelly Belly came up with the novel idea of including a search box in their floating shopping cart box. […]
Summer’s almost here, school will soon be out and it’s time for barbecues and the beach, right? If you’re like most in the retail business, Cyber Monday is the furthest thing from your mind. But guess what? Most retailers put off holiday-preparedness until the fall – and by then, it’s almost too late. If you […]
I like to keep up to date on the latest trends in site search and ecommerce, and thought it would be a good idea to share some of my resources with you. I’ve compiled a list of my favorite sites below that I check up on, on a regular basis. I’ve also put together links […]