Earlier this week we had a problem at one of our data centers. The way it was successfully handled makes for an interesting story that I’d like to share. The outage We use multiple data centers in different locations. One of them lost power at two of their core switches which meant our servers in […]
This month, we have a tip on boosting conversions from people who land on your product pages from searches via Google and other Internet search engines. The tip is to show a tailored product banner to these visitors. You have little control over how Internet search engines will rank your product pages so by showing […]
SLI Systems Blog, Guest Post Contributed by: Ed Kennedy, Business Development, Guidance Recently, I was listening to APM’s Marketplace Tech Report which highlighted how Google and Bing are now including social content such as Twitter and Facebook postings in natural search results. The report left me wondering how retailers can leverage social search to drive […]
I have just returned from the Internet Retailer Conference in San Diego. This is the biggest show that we attend and the one where we have the largest presence. Because the show is fairly close to our office we had a lot of people there – I counted 22. It was fantastic fun seeing current […]
Next week we’ll be exhibiting at the annual Retail World conference in Sydney, taking place June 27-29. If you’re attending the event, be sure to see us at stand #51, where we’ll be demonstrating our recently announced Conversion Optimizer A/B testing tool for site search, as well as the power our Learning Search site search, […]
Minor changes to search and navigation, such as the way search results or images are displayed, can improve conversions and increase orders, while helping streamline the customer experience. However, if you’re not testing the various options before you put them into place, it’s hard to know what impact they’ll have – and testing can take […]
Like most of you, we’ve been gearing up for IRCE for months. Well, it’s almost here, and it’s sure to be a great event. We love the opportunity to see familiar faces and meet new people as well – and offer a first-hand view of our Learning Search solutions in action. If you’re attending, please […]
Your website visitors have high expectations of quickly finding the products or content they need. However, visitors often struggle to figure out exactly what terms they should use in the search box. Auto Complete, which we’ve talked about in the past, shows suggestions as you type into the search box. Another way to help visitors […]
Our customer U.S. Toy has found that cross-linking site search results across its three different websites has increased revenue and reduced confusion among shoppers. The online retailer of toys and classroom supplies has separate sites for consumers and teachers/educators, so visitors sometimes didn’t realize they were on the wrong site – and their searches didn’t […]
From the look of things, UK eRetailers have bought into the idea of Site Search as a Full-Service to provide the best user experience on their sites, while removing the headaches commonly associated with set-up and maintenance over time. In the past week we announced 2 new UK online retailers SockShop, a specialty socks and […]