Disaster planning and business continuity are an important part of any hosted service offering – and in particular, with the holidays coming up, retailers need a search solution that won’t fail when they need it most. We have had firsthand experience with this and the 7.1 earthquake that hit our offices in Christchurch, New Zealand […]
It’s only September, but many consumers have already starting their holiday shopping. And the outlook for this year’s holiday spending online looks fairly bright. So if you’re an online retailer and haven’t yet gotten your site ready for the holiday shopping frenzy, now is the time! If you’re not already doing so, start paying attention […]
Refinements or facets, are one of the most important ways to address the myriad ways your online visitors can search your site. They allow visitors to narrow down search results based on certain product or content characteristics, so that searches can be completed in less time. But how do you choose which refinements to […]
We have a growing number of customers implementing Rich Auto Complete. We have some preliminary data from them and the results are looking very interesting. First of all some background… What is Auto Complete The precursor to Rich Auto Complete is Auto Complete. This shows search terms below the search box that match the characters […]
Earlier this week we announced our new Learning Search for Publishers, a new variation of our hosted site search product aimed at the online publishing/digital media industry. The value proposition of a good site search in online publishing is similar to that of e-commerce: it improves the visitor experience, increases page views and can result […]
If you’re like most online businesses, by now you’ve probably taken the plunge into social media marketing. Maybe you have a company blog, or you’ve created a Facebook page and/or a Twitter feed to help build community – or perhaps you’ve created a YouTube channel for your company and product videos. But once you do […]
On Wed., July 28 we’re hosting a free webinar featuring Forrester Research Principal Analyst Brian Walker. The webinar, “Unlock Powerful Customer Information to Generate Higher Conversions with Site Search,” will cover a variety of topics, among them – how site search data can reveal valuable information about customers and their research and purchasing intentions, and […]
A couple months ago we conducted a survey about trends in mobile commerce (see the article here). We had more than 400 responses, which provided us with some great data about retailers’ readiness for mobile commerce. We want to congratulate Barbara Hurst from Sally Beauty, who is the winner of our survey drawing for a […]
This year’s Internet Retailer Conference and Exhibition was a great success – thanks to the team at Internet Retailer who worked so hard to pull off an amazing event! Probably to nobody’s surprise, mobile commerce was a big theme this year. As our recent survey revealed, 80% of retailers haven’t yet tackled the mobile arena, […]
Visitors to your website should always be offered easy ways to navigate your site, shortening the time it takes from the beginning of their search to their discovery of just the right product or content. A couple of years ago, we introduced Auto Complete, which makes searching faster by providing suggestions for keyword terms as […]