Yesterday we announced that WEBS has implemented our Learning Search to power the site search on its all-things knitting ecommerce site Yarn.com. Aside from strengthening its online brand visibility and improving the customer experience, WEBS has discovered another benefit to an effective site search solution – more productive employees. According to owner Steve Elkins, employees […]
Omniture announced yesterday that they are going to acquire certain assets in our competitor Mercado. The deal needs the approval of the Israeli government and that may not happen until the end of the year. In the meantime Mercado’s customers are in limbo from a support point of view. Most of the technical staff in […]
Today we announced that Jelly Belly are using SLI’s Learning search and Site Champion. We’ve also released an interview with Jason Marrone, Jelly Belly’s e-commerce marketing manager. The interview was fun and informative. It made me hungry talking about all their candy. It was really interesting to hear about one of their most successful promotions that […]
There are numerous rumors going round about the demise of one of our competitors, Mercado Software. They have a decent reputation but appear to be having severe cashflow problems. I would like to make an offer to any Mercado customers that are concerned about how this may impact the fast approaching holiday season. At SLI […]
I saw an article by John Ferrara discussing how Alan Turing’s ideas apply to search (thanks to Daniel Tunkelang from Endeca for pointing this out on his blog). John observed that people often expect search engines to understand them in the same way that a person would. While search engines aren’t able to do this, one […]
I see Google has finally put the Google Suggest functionality on their home page. I’m a big fan of this feature and use it all the time in their toolbar. We’re recently started offering our equivalent functionality (that we call Auto Complete) to all of our site search customers. This is being well received – […]
I saw this question posed on Marchiahoo’s blog and I felt it deserved a response. My first response – is that if you’re going to ask questions on your blog then you should allow comments! The author has being reading Steven Krug’s book “Don’t Make Me Think” and was questioning his assertion that site search was […]
Is site search the new navigation? DMV.org, an ad-driven independent Web portal known as the “Unofficial Guide to the DMV,” certainly thinks so. We announced earlier this week that DMV.org is using Learning Search to improve site search and reduce reliance on navigational tools. “More and more people depend on search alone, so we plan […]
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Aaron Wall spotted Google showing Related Searches below search results. This is his image. I really like these – we’ve been generating them for almost a decade. They made their first appearance on the original snap.com (which later became NBCi.com) using our GlobalBrain technology. We now show them on most of our customer’s site searches. […]