Survey says: consumers have low tolerance for poor search
Yesterday we announced the findings of a customer site search survey we conducted using Zoomerang. We found that more people than we realized – 73% – said they’ll leave a site in just a minute or two of not finding the product(s) they seek. 36% said that they would never return to that site and […]
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Creating a gift finder
At SLI we provide search, navigation and automated SEO services. One interesting and topical subset of the site navigation services we provide is the gift finder - a useful tool that gives people an additional way to find products that would make ideal gifts for the different people on their holiday lists. The gift finder [...]
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WebSphere search
We had an interesting experience recently with one of our customers who uses IBM's WebSphere platform (several of our customer use this). This customer found out that there was an upgrade to the WebSphere search and so they decided to replace the search that SLI was providing with the new WebSphere search. The new search [...]
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Site Search improves conversion rate at Cable Organizer
Last week Internet Retailer covered a story about how our customer, Cable Organizer, improved their conversion rate with their new site search. We've put a lot of work into their search and are elated they're seeing such positive results. Their search has multiple SKUs shown in each result, each with their own user rating. The [...]
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Improving the visibility of site search
I saw this blog post about a Web Analytics day in Brussels last week. It was interesting to see their take aways about site search, specifically: Visitors using site search are better customers. Analysts recommend improving the visibility of site search. One experiment found that by improving site search visibility 2% more visitors used site [...]
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Marketing Sherpa Search Marketing Report
Marketing Sherpa released a Search Marketing report today. It contains some interesting information about search marketing but - also, a lot of information about internal search (aka site search). Some points worth noting: Analyzing internal site search terms was one of the most popular keyword research techniques identified for search marketing. One survey greatly emphasised [...]
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Site Search on the U.S. Census Bureau
Jakob Nielsen posted an interesting article today about the U.S. Census Bureau's website. The article was primarily about how fancy formatting doesn't necessarily help attract users eyes but it also contained some interesting information about site search. The users were classified into 4 groups based on how their eyes scanned the page. The largest group [...]
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New customers and another birthday
In the last couple of weeks we have announced a couple of new customers and SLI's sixth birthday. The two new customers are the New England Journal of Medicine (NEJM) and A&S BMW Motorcycles. The NEJM is unusual for us because most of our customers are retailers. Although they had some slightly different requirements - [...]
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Globalbrain ads – some history
I came across these ads the other day and thought I would share them. These ran back in 1999/2000 when Snap.com was promoting itself heavily on TV. They are focusing on the fact that Snap.com used GlobalBrain technology to power their search. Why is this relevant to site search? SLI Systems acquired the GlobalBrain technology [...]
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Search Engine Land search
We’re now powering the site search on Danny Sullivan’s Search Engine Land. Danny has requested a slightly different format to normal – with the facets at the bottom. You can get to them by clicking the more options link beside the sorting options: Most of our customers have the facets either at the top, or […]
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