Earlier this week, eConsultancy posted the article: 25 Effective Design Patterns for E-commerce Site Search Results. The article highlights great examples of search relevancy, site design and refinement options that help smooth customers’ path to find, and purchase, the items they’re looking for. Five of the e-commerce sites spotlighted in the eConsultancy article are clients […]
When I’m shopping for clothes, beautiful, colorful displays tend to catch my attention, as do big “sale” signs. But if I’m shopping for something less personal, like housewares or gardening items, I need signage that makes it clear where I need to go to find what I want. But that’s just me. Other consumers have […]
Search results pages are usually the place where online shoppers convert or leave. If your search really works and shows visitors the products they’re looking for, you’ll strengthen loyalty from those shoppers – or, if your search delivers a jumble of results that have nothing to do with the search terms used, it’s likely that […]
Have you ever conducted a search on an e-commerce site, only to wish it could read your mind and deliver the exact items you’re looking for? OK, maybe expecting “psychic search” is a little much, but it’s certainly possible for your search to provide results that are in line with your customers’ needs. Here are […]
It’s only been a year and a half since we last revised the Big Book of Site Search Tips. But as the speed of innovation for eCommerce increases, we found there were just too many new things we needed to include. What kinds of things? Well, for one we found that mobile shopping has come […]
Sasha Butkovich is Senior Writer for Ecommerce Outtakes and a guest blogger for SLI’s Site Search Today. In case you haven’t noticed, I’ll say the obvious: mobile eCommerce is growing like crazy. Mobile and tablet sales continue to increase as a proportion of total online sales, surpassing desktop according to reports. But retailers looking to […]
As consumers, it seems the more technology-savvy we become, the more impatient we also become. Once we catch a glimpse of what it’s like to have an amazing customer experience, we expect other sites to rapidly adopt the latest technology and best practices to meet the latest standard of excellence. This is certainly the case […]
In my last blog regarding usability, I detailed some of the design features and functionality that make eCommerce user-friendly for an older demographic. The important features to optimize site search and navigation for the 65 and older user contrasts considerably with today’s youngest set of shoppers. These digital natives, ages 12-17 years old, are comfortable […]
Buttered Popcorn… Cream Soda… Toasted Marshmallow… most of us have favorite likes or dislikes when it comes to Jelly Bellies. And it’s nice to be able to order those favorites from Jelly Belly Candy Company’s online store at www.jellybelly.com. Jelly Belly’s eCommerce site is an important global sales channel for the company, which sells 100 […]
Is there anything people won’t buy online these days? Sofas and even major appliances now have their place in the e-commerce universe, which raises the bar for online businesses that need to serve the special requirements of these shoppers. Unlike browsing for shoes or books, shopping for DIY or home repair products like lighting or […]