Consistency in Search and Navigation Lends to a Stronger Brand Experience

We talk a lot in this blog about ways to get more business value from site search. Today, I’d like to talk about the importance of navigation, and more specifically the navigation pages in delivering a similar experience than the search results pages, to insure a consistent user-friendly experience, better engage visitors, and ultimately increase […]

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IRCE 2012: Our Take-aways

Many of you were probably at IRCE a few weeks ago, but even if you weren’t – we want to share with you some of the insights we gained from the industry’s biggest, and perhaps most important, event. While there wasn’t much focus on completely new trends, the trends that we’ve been talking about for […]

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CSM of the Month: Kish Maharaj on Monster Cable Products

I worked closely with MonsterCable.com to implement their latest site search, and it was great working with them. Personally, I enjoy playing with electronics and have brought some of their headphones and home theater products, so when I learned that they were a client I quickly raised my hand and volunteered to work on their […]

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CSM of the Month: Chris Edge on Thompson & Morgan

I recently implemented our search solution on a customer site called Thompson & Morgan, and wanted to let you know about it. It was a pleasure working on their site, and I learned a lot about plants and seeds. I implemented some cool features, and Thompson & Morgan is already seeing the benefits, as we […]

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Site Search in the News

Discussions about how site search helps businesses add to the bottom line, and SLI systems itself, have been hitting the news lately. So, I thought I’d round the recent ones up for you, in case you’ve missed any. These articles are a good read, as they present lots of useful tips and information about how […]

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Making Connections at IRCE 2012

Next week’s IRCE 2012 is one of the biggest events in online retailing. As we talked about in our recent newsletter, this year’s event promises to be the biggest ever. The theme this year is “Connecting with the 21st Century Customer”, and we took this message to heart by including a theater-style area in our booth, where […]

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How to Get More Visitors to Use Site Search

Since visitors who use site search convert at a higher rate and spend more than those who don’t, it’s no surprise that retailers are inventing new ways to drive their visitors to search. Our friends at Jelly Belly came up with the novel idea of including a search box in their floating shopping cart box.  […]

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Quick View Windows Evolve to Satisfy Curious Shoppers

For many shoppers, site search is no longer just a gateway to product detail pages.  Search has become a place where they can take a closer look at products, read detailed descriptions, see available colors and sizes, and add items to their shopping cart.  Much of this capability is due to the evolution of the […]

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CSM of the Month: Summer Jordan Says: “It’s time to get ready for Cyber Monday now. Don’t wait!”

Summer’s almost here, school will soon be out and it’s time for barbecues and the beach, right? If you’re like most in the retail business, Cyber Monday is the furthest thing from your mind. But guess what? Most retailers put off holiday-preparedness until the fall – and by then, it’s almost too late. If you […]

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